Support Assistance
Need technical assistance?
Contact our Support Team.
For all support requests, please select the communication channel best suited to your needs.
French Technical Support
- For non-urgent requests
(SQL queries, statistics, report template customization, etc.), please use our online Support Portal to submit your request.
With just a few clicks, you can open a support ticket at any time and track its status using the ticket number. This channel enables us to process your request more efficiently and in a more streamlined and consistent way.
- For urgent requests
In the event of a critical issue (breakdown blocking the use of the software, connection failure, etc.) please leave us a voice message with your full contact details:
- The name of your center,
- A telephone number where you can be reached,
- A brief description of the problem.
Technical support:
We will return your call to address the issue promptly.
International Technical Support
For any technical support needs, please use our Support Portal to submit your request.
This ensures quick processing and easy follow-up.